It is our intention to run an exceptional care service. We will work hard to deliver on our commitments and meet the expectations of our service users, their families and our care partners. However, we recognise that sometimes things can go wrong. We are committed to taking responsibility for our action and for being open and transparent.
We take all comments very seriously and regularly review all feedback received across our service so that we can learn from them. The information gathered through analysing this tells us what the people we support think about us and gives us the opportunity to share what works well and where we need to make improvements.
We aim to resolve any issue or unmet expectation at a local level, immediately and on site. However, if we are unable to do so we have a complaint process we follow outlined below.
Our service is registered and regulated by the Care Quality Commission (CQC).
The CQC does not get involved in individual complaints about providers but is happy to receive information about our services at any time. The contact details of the CQC are: Care Quality.
Commission, National Correspondence, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA.
Email: email@example.com | Call Us on: 01803 470025
Post to: Service Manager, Ocean Healthcare Complex Care, 45 Devon Square, Newton Abbot, Devon TQ12 2HH
Sometimes things can go wrong so below is our staged process for dealing with a complaint:
Visit this link to see our full and detailed Complaint Policy.
Our service is registered and regulated by the Care Quality Commission (CQC). The contact details of the CQC are: Care Quality Commission, National Correspondence, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA. Telephone: 03000 616161 Web: www.cqc.org.uk
You can also contact your local Social Service Department and allocated Case manager.